Category Archives: Monthly Update

IT Service Request Portal Goes Live

Over the past few months, the district’s IT Department has been building a new service request portal. Basically, the portal is a place where the district’s teaching, administration, and support staff can visit in order to log a request for … Continue reading

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Monthly Project Update – February 15, 2016

What is a Project? In the world of IT, a ‘project’ is work that brings about something new, and that requires some sort of significant commitment on the part of the district, a school, or a department. Generally speaking that … Continue reading

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Holiday Shopping for Electronics Suggestions

As we move into the holiday season, the IT Department is often asked about deals on technology for personal use. In anticipation of holiday shopping, we have put together a number of suggestions for you. If you are shopping for … Continue reading

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iPad Security Processes Revised

In response to requests from teachers and support staff, the School District is revising its security protocols for iPads that are deployed to staff. Please note that these protocols are for those machines that would be exclusively deployed to teachers … Continue reading

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New Procedures Page – Traveling with Mobile Devices

Our school district provides cell phones and other mobile devices to some of its employees to help them in the performance of their work. Sometimes, these employees are required to take these devices (which are mostly cell phones) with them … Continue reading

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BCESIS Connection Problems Continue

On Friday, we reported that the BCESIS connectivity problems had been resolved. As of this morning, we are receiving reports from schools that some users are still experiencing problems connecting. The solution that the technicians put in place on Friday … Continue reading

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Hour of Code 2014

Last year, a number of teachers approached us for support for the ‘Hour of Code’. This is an event that is announced and supported through code.org. A number of teachers in our school district tried to give students an opportunity … Continue reading

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“Why does my stupid computer restart in the middle of the day?”

When we speak with different teachers, support staff, principals and vice-principals, the members of the IT Department are often asked this question. In a system where thousands of computers have to be supported and secured, updates are vital to keep the … Continue reading

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SMARTNotebook – New Licensing and Pricing

Within the past year, SMART has revised its licensing and pricing for its notebook software. Basically, for existing SMARTBoard and other SMART product installations, an upgrade to the latest notebook software must be purchased. Upgrades to the software are no … Continue reading

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Fighting Spam, Autodialler, and Bulk Emails

Over the past few months, the district’s IT Department has been working to reduce the amount of spam that works its way into our users’ mailboxes. We have been especially concerned about phishing attempts that lure users to websites where … Continue reading

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