In response to requests from teachers and support staff, the School District is revising its security protocols for iPads that are deployed to staff. Please note that these protocols are for those machines that would be exclusively deployed to teachers and support staff. iPads that may be deployed to students will continue to have more tightly managed security.
It is important to note that the District installs Meraki software on all district-owned iPads. This software allows technicians to deliver remote support to the devices, and prevents the installation of unauthorized software on the iPad. Since the iPads are owned by the School District, unauthorized software is defined as any App that is installed on the device using an iTunes account that is not district-managed.
The Meraki software also reports the physical location of the iPad on which it is installed. This allows the district’s technicians to locate a device that may be lost, or stolen. Staff using these iPads should be aware that the software will record and report the current location of the device regardless of whether it is on a school district, or other wireless network (which includes home networks). The district’s technicians are explicitly denied permission to examine this information without prior authorization by the District Principal for IT, an Assistant Superintendent or the Superintendent. Normally, that permission is only granted in the event that a device is reported missing.
The revised security protocols will enable individual users to add their own email accounts to the mail app. This will enable them to receive district or personal email on the device. To give our staff this functionality, these revised security restrictions will also make it possible for an individual to change the iTunes account on the device. However staff are cautioned NOT to change the district-provided iTunes account on the iPad. Further, if an iTunes account is changed and is used to install software on a district-owned iPad, that software is subject to remote removal. The Meraki software tracks the individual app titles that are installed on a particular iPad. We are required to take this step in order to ensure that we are in compliance with software licensing and copyright.
If a staff member needs software installed on the iPad, the procedure will remain unchanged. To arrange for an installation, please contact the IT Department’s Help Desk with the following information:
- The name of the iPad (found under Settings)
- The exact title of the requested software (many apps have similar titles, so it’s important to give us the exact wording so we can install the correct title for you)
- The budget code that should be charged (in case there is a cost to the software
Please note that this procedure should be followed even if the requested software is free to install. This will help to ensure that the app is not misidentified as a title that hasn’t been authorized and remotely removed by a technician.
There are two additional important considerations regarding staff use of the iPads. Firstly, as a district-owned device, staff should be aware that all use of the iPad (including any personal use, such as emails, or taking pictures) must conform to the District’s Acceptable Use expectations, as found in Policy and Regulation B-115 – Learning Resources and their school’s individual Acceptable Use Policy. Secondly, syncing of personal iCloud accounts will remain disabled in order to safeguard the privacy of students and staff members using district-owned iPads.
Any questions regarding these new security procedures should be directed to the IT Department’s Help Desk.