Please note, these guidelines are created to cover those mobile devices (cell phones, tablets, and some laptops) that have their own associated data plans with a cell phone carrier such as Rogers or Telus.
If you have plans to travel outside of Canada, and you plan on taking your district-owned mobile device with you, here are some things to keep in mind:
- If you take your cell phone with you, and your supervisor agrees that you need to have it with you for work reasons, your school or department is responsible for the extra charges that come with having a roaming package on your phone.
- If your supervisor does not agree that you need to take your phone with you for work reasons, you can still take your phone for personal reasons but you are responsible for any additional charges associated with putting a roaming package on your phone.
- If you have a second district-owned mobile device that also uses cellular data (for example, you have a district-owned cell phone and tablet that uses the cellular network for data as well), you will need to purchase a roaming package for EACH device you plan on taking with you.
- You must contact the Help Desk at least a week before your planned travel dates. We need the following information:
- Your name
- Your expected departure and return dates
- Your destination(s). Please note that if you’re travelling to different ‘zones’ in the world, you may require two different roaming packages
- After you contact Help Desk, they will research your average monthly voice, text, and data usage. Help Desk staff will review that information with me and we will make a calculation of your likely ‘normal’ use of these services while travelling. This will help us to determine the right package to buy on your behalf, and try to keep the costs reasonable for you and your school/department.
- While traveling, it is advisable to limit your use of data features while on the cellular network. These include (but are not limited to):
- Uploading and downloading large files (such as pictures or movies, whether as individual files or as email attachments)
- Video streaming
- Using a device’s built-in GPS/navigational features
- Any use of data, voice or texting that exceeds your roaming package will be paid for by your school or department (if it is related to work use) or by yourself (if it was for personal reasons).
- In most cases, if your use of voice, text, or data while you’re on the road is consistent with what you would normally use while in the local area, your roaming package will easily cover your expected use.
- Depending on the amount required, roaming packages will cost anywhere from $40 to several hundred dollars. Cost also depends on the region to which you’re planning to travel.
- When outside of Canada, the best way of limiting your data consumption is to use wi-fi networks wherever possible.
If you do have any questions regarding roaming packages for mobile devices, please feel free to contact the Help Desk.